Privacy Policy

Last updated: June 2025

1. Introduction

Cephalon Connect ("we", "our", or "us") is a WhatsApp Business API platform that enables businesses to connect and manage their WhatsApp Business accounts. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

  • Business name, email address, and contact information provided during registration
  • WhatsApp Business Account (WABA) details connected via Meta Embedded Signup
  • Phone numbers registered on our platform
  • Message logs for connected WhatsApp numbers
  • Chatbot flow configurations

3. How We Use Your Information

  • To provide and operate the Cephalon Connect platform
  • To facilitate WhatsApp Business API connectivity
  • To send and receive WhatsApp messages on your behalf
  • To improve our services and user experience
  • To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We share data only with:

  • Meta Platforms — to provide WhatsApp Business API services
  • Service providers — hosting, database, and infrastructure providers
  • Legal authorities — when required by law

5. Data Security

We implement industry-standard security measures including encrypted storage of access tokens, HTTPS encryption for all data transmission, and JWT-based authentication for platform access.

6. Data Retention

We retain your data for as long as your account is active. You may request deletion of your data at any time by contacting us. Message logs are retained for 90 days by default.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at the email below to exercise these rights.

8. Facebook Data

When you connect your WhatsApp Business Account through Meta Embedded Signup, we access your WABA data in accordance with Meta's Platform Terms and our approved permissions. We only request permissions necessary to provide our service.

9. Data Deletion

To request deletion of your data, email us or visit: https://connect.cephalonss.com/api/data-deletion

10. Contact Us

For privacy-related questions, contact us at: privacy@cephalonconnect.com